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Voice

7-1-1 or 1-800-833-6384

Standard (voice) telephone users can easily initiate calls to TTY users. The operator types the standard telephone user's spoken words to the TTY user and reads back the typed replies.

711 is the statewide telephone relay number that connects standard (voice) telephone users with deaf, deaf-blind, hard-of-hearing, and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 711 to connect with Washington Relay. This allows easier access, particularly for less experienced relay users such as businesses, children, or friends and family of TTY users.

Occasionally, people who try to place relay calls from a corporate office or hotel room using the 711 number may experience difficulties. This may be because the number has not been programmed into the internal telephone system (e.g. PBX or Centrex). Contact your office administrator or local telephone service provider to ensure that the 711 service is available.

Instructions

• Dial the voice number, 1-800-833-6384.
• You will hear the operator answer "WA TRS 9136. HOW MAY I HELP YOU?" 9136 is one of operator identification numbers, as each operator has his/her own identification number which is rotated on a scheduled basis.
• Give the operator the area code and telephone number of the party you wish to call. If there are any further instructions, you may give that to the operator as well.
• The operator will process your call, relaying exactly what the TTY user is typing to you, as well as exactly what you are saying to the TTY user. Be sure to talk directly to the TTY user, while avoiding "tell him/her..." Say "GO AHEAD" at the end of each response you make, and you will hear the same from the TTY user. "GO AHEAD" means you've completed your response, indicating that it's the TTY user's turn to respond, and vice versa.