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Voice Carry-Over (VCO)

1-800-833-6386

Voice Carry-Over (VCO) allows deaf or hard-of-hearing users to speak directly to hearing people. When a standard telephone user speaks to you, an operator serves as your "ears" and types everything said to your TTY or VCO phone.

Instructions

• Dial the VCO number, 1-800-833-6386.
• An operator will answer "WA TRS 9136 (F) NUMBER CALLING PLEASE?" GA. 9136 is one of operator identification numbers, as each operator has his/her own identification number which is rotated on a scheduled basis. (F) or (M) is the gender of the operator. GA is "go ahead" which means it's your turn to speak/type.
• Voice or type the area code and telephone number of the party you want to call.
• The operator will type "VOICE NOW" as your cue to start speaking. You can speak directly to the person. The operator will not repeat what you say, but only type what the other person says back to you. You both will need to say "GA" at the end of your responses.