SERVICES

Voice Carry-Over (VCO)

1-800-833-6386

Voice Carry-Over (VCO) allows deaf or hard-of-hearing users to speak directly to hearing people. When a standard telephone user speaks to you, an operator serves as your "ears" and types everything said to your TTY or VCO phone.

Instructions

• Dial the VCO number, 1-800-833-6386.
• An operator will answer "WA TRS 9136 (F) NUMBER CALLING PLEASE?" GA. 9136 is one of operator identification numbers, as each operator has his/her own identification number which is rotated on a scheduled basis. (F) or (M) is the gender of the operator. GA is "go ahead" which means it's your turn to speak/type.
• Voice or type the area code and telephone number of the party you want to call.
• The operator will type "VOICE NOW" as your cue to start speaking. You can speak directly to the person. The operator will not repeat what you say, but only type what the other person says back to you. You both will need to say "GA" at the end of your responses.

VCO to TTY

The operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user's TTY or text display equipment to be read.

VCO to VCO

The operator serves as both parties' "ears," typing what is said on both ends of the call.

VCO to HCO

The VCO user speaks directly to the HCO user. The HCO user's typed responses are sent directly to the VCO user.

VCO with Privacy

This is similar to the standard VCO feature. However, the operator will not hear the VCO user's voice and only types the standard (voice) telephone user's responses back to the deaf/ hard-of-hearing user. Request privacy by typing/voicing to the operator: "Privacy ON."

Two-Line Voice Carry-Over (2LVCO)

2LVCO allows a customer with 1) two telephone lines or 2) one telephone line and one computer line to use one line for speaking directly to a standard telephone user while the other line is used to receive the called party's typed responses. This feature provides a more natural flow of conversation without the pauses of single-line calls.

Two-Line Voice Carry-Over (2LVCO)

2LVCO allows a customer with 1) two telephone lines or 2) one telephone line and one computer line to use one line for speaking directly to a standard telephone user while the other line is used to receive the called party's typed responses. This feature provides a more natural flow of conversation without the pauses of single-line calls.