SERVICES

Spanish / Español

1-877-833-6399 TTY
1-877-833-6398 Voice

A person who is deaf, deaf-blind, hard-of-hearing, or speech-disabled uses a TTY to type his/her conversation to an operator, who then reads the typed conversation to a standard telephone user. The operator relays the hearing person's spoken words by typing them back to the TTY user.

Una persona quien es sorda, sorda-ciega, con dificultades para oír o con dificultades para hablar, usa un equipo de teletexto (TTY) para escribir su conversación con un operador de relevo, quien a su vez lee la conversación escrita a un usuario del teléfono estándar. El operador transmite las palabras habladas de la persona que escucha, escribiéndolas de vuelta para el usuario del equipo de teletexto.

International Calls

1-605-224-1837

Washington Relay allows you to place and receive calls to and from anywhere in the world using English or Spanish. Callers from a country outside the US may also access Washington Relay by calling 1-605-224-1837.

900 services

1-900-646-3323

To make 900 service number calls, dial 1-900-646-3323 to connect with Washington Relay. The operator will then dial the requested outbound 900 service number.

There is no charge to connect to the 900 relay number. Billing or charges will begin upon connection to the 900 service number, and rates vary depending upon the 900 service number called.

Remember, you are responsible for any 900 service number call charges. To end or avoid charges, disconnect your call immediately. If you wish to block 900 service number calls placed through Washington Relay, please call Customer Service at 1-800-676-3777 TTY/Voice, and request a block on 900 service number calls.

Emergency

1-605-224-1837

In case of emergency, relay users should call the TTY-equipped 9-1-1 Center or emergency services center in their community. Washington Relay can process emergency calls but they may take longer to get through. For more information on how to obtain emergency numbers in your area, call Customer Service at 1-800-676-3777 TTY/Voice.

TTY Public Payphones

1-605-224-1837

The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to public payphone service through relay services. The order states:

• All local calls from TTY payphones are free of charge.
• Toll calls can be billed through calling cards and prepaid cards.

TTY users who wish to use a coin TTY payphone can use Washington Relay to assist in connecting calls. There are several ways to bill non-local calls:

• Collect
• Third party
• Calling card
• Prepaid card

ASCII Splitscreen

ASCII Split Screen is designed to allow High Speed ASCII computer users and operators to type and communicate more clearly and quickly. It also allows the user to see both parties' responses on his/her screen at the same time. ASCII Split Screen users call Washington Relay from their personal computer using modem software that supports split window display.

One window displays the ASCII user's text and the other window displays the operator's text. As either party types, his/her text will appear in the associated window, even if both callers type at the same time.

What equipment do I need to use this service?

• Personal computer and high-speed modem
• Modem software that supports split-screen display
• A transmission speed of 1200 baud or above using modem settings of Full Duplex, Non-Host, or Local-Echo-On mode. Users are responsible for setting up their own ASCII equipment and software. For specific instructions on modem settings, please contact the product's manufacturer.

Answering Machine / Voice Mail Retrieval

TTY users can request Washington Relay to retrieve messages from their voice answering machines or voicemail. To request answering machine retrieval, type "AMR" with instructions or password and then "GA." The operator will type, "PLS PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA." Place your handset on the speaker part of the answering machine until all messages have been retrieved. Then place the handset back on the TTY and type "GA." The operator will type your messages.

To request voice mail retrieval, type the phone number you wish to call with your password or special instructions and then "GA."